Terms of service

Terms of Service

Last updated: 22/11/2025

Welcome to Franklin Motors. By accessing or using our website (the “Site”), placing an order, or interacting with our services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.

If you do not agree with these Terms, you should not use our website or make a purchase.

1. Company Information

Franklin Motors
Unit 82, Grange Way, Baldoyle Industrial Estate, Dublin, D13VE29
Email: support@franklinmotors.ie
Phone: +353 (0) 538 5005
VAT Number: [Insert VAT Number]

Franklin Motors is registered in Ireland and operates under Irish and EU consumer legislation.

2. Use of the Website

You agree to use this website for lawful purposes only and not to:

  • Interfere with or disrupt the Site
  • Attempt to gain unauthorised access to our systems
  • Transmit harmful or malicious code
  • Use the Site to conduct fraudulent or misleading activity

We reserve the right to restrict or block access to any user who violates these Terms.

3. Product Information

We aim to provide accurate product descriptions, images, and specifications. However:

  • Colours may vary depending on screen settings
  • Manufacturers may update or change product specifications
  • Availability may change without notice

If an error is identified, we reserve the right to correct it or cancel the order.

4. Pricing & Payments

All prices are shown in Euro (€) and include VAT unless otherwise stated.

We accept the payment methods displayed at checkout. A successful order is only confirmed once payment has been authorised.

We reserve the right to:

  • Change prices at any time
  • Refuse or cancel orders in cases of pricing errors, suspected fraud, or misuse

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirms we have received your order but does not constitute acceptance.

Your order is accepted only once the goods have been dispatched.

We may decline or cancel an order if:

  • The product is unavailable
  • We cannot verify your payment
  • We suspect fraudulent or abusive activity

If your order is cancelled, we will refund any payments made.

6. Shipping & Delivery

Shipping times are estimates only and may vary due to stock levels, carrier delays, customs, or external factors.

Once goods are handed to the carrier:

  • Ownership transfers to you
  • Risk transfers to you
  • You are responsible for any loss, damage, or delay in transit

If an incorrect address is provided, we are not responsible for failed delivery.

7. Returns, Cancellations & Refunds

Our returns and cancellation rules follow EU Consumer Rights Directive (CRD) requirements.

The full policy is available here: Returns Policy.

Key points include:

  • EU consumers may cancel an online order within 14 days
  • Items must be returned in original packaging, unused, and in resaleable condition
  • We may deduct up to 100% of the refund for diminished value
  • Certain items are non-returnable (e.g., helmets, electrical parts, used apparel)
  • Customers are responsible for return shipping unless the item is faulty or incorrect

By placing an order, you agree to the conditions outlined in our Returns Policy.

8. Warranty & Faulty Goods

Most products include a manufacturer’s warranty, subject to their terms.

If an item is faulty:

  • Contact us within 48 hours of delivery for transit damage
  • Contact us within a reasonable time for defects discovered later
  • We may request photos or testing

Where a fault is confirmed, we will:

  • Repair,
  • Replace, or
  • Refund the item

This is in line with EU consumer law.

9. Liability

To the fullest extent permitted by law, Franklin Motors is not liable for:

  • Loss of profit
  • Loss of business or contracts
  • Consequential or indirect losses
  • Damage arising from misuse, incorrect installation, or modification of products

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Consumer rights guaranteed under EU law

10. Intellectual Property

All content on this Site—including text, logos, imagery, graphics, and product data—is the property of Franklin Motors or its licensors.

You may not copy, reproduce, distribute, or use any content without written permission.

11. Privacy & Data Protection

Our processing of your personal data is governed by our Privacy Policy, which complies with GDPR.

By using our website, you consent to our handling of your information as described in the Privacy Policy.

12. Prohibited Activities

You must not:

  • Create false accounts
  • Make purchases with stolen payment information
  • Harass or abuse customer support
  • Send spam or malicious files
  • Scrape or harvest website data without permission

Breaches may result in suspended access and may be reported to relevant authorities.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect once published on this page.

Continued use of the Site constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Ireland and the European Union.

Disputes will be handled by the courts of Ireland unless EU law provides otherwise.

15. Contact Us

For queries regarding these Terms, you can contact us at:
📧 support@franklinmotors.ie